Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, get one of these cigarette.
Much like any new business, you will see some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not as a result of economy, but to an issue with Brightpearl’s end of the year shipping plan. In the end, the problems with the shipping system were enough to essentially put us on our guard for another six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, as we were behind on many orders for the second half of the year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet all of our future orders. After we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still not quite there. We had to understand how to better advertise and market our e cigarettes and vaporizer products to improve the interest podsmall.com in them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address on the next six months.
Besides an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that people are providing free expedited shipping for most orders.
One of the other areas we have seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting problems with either the product or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy set up. Because of this policy, we have been overwhelmed with the amount of calls and emails we are receiving. It’s clear that people are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the aforementioned news-report topics, there are other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented a crisis replacement policy in place for all electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive when it comes to our services.
Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to talk about, but it may be the reality of owning a retail business, even one focused on providing exceptional customer support. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we have been taking every step essential to address any issues our customers could have. In addition to hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.